Where do you ship to?

Yes, we offer in-store pickup! Bring your order number to our customer collection location in Burswood to collect your order. We can be found at 291 Great Eastern Highway, Burswood 6100.

Yes, we offer in-store pickup! Bring your order number to our customer collection location in Burswood to collect your order.&#xA0; We can be found at 291 Great Eastern Highway, Burswood 6100.&#xA0;

Do you offer in-store pickup?

You can track your order using the link provided once it has been dispatched.

You can track your order using the link provided once it has been dispatched.

How do I track my order?

Delivery typically takes 3-7 business days unless you have a premium order or it's during a sales period.

Delivery typically takes 3-7 business days unless you have a premium order or it&apos;s during a sales period.&#xA0;

What are the delivery timeframes?

If only part of your order has arrived, check the tracking link provided. If you ordered a battery, it may arrive a day later, as our carriers use dedicated trucks for these items.

If only part of your order has arrived, check the tracking link provided. If you ordered a battery, it may arrive a day later, as our carriers use dedicated trucks for these items.&#xA0;

Only part of my order arrived, what now?

Yes, you can change your shipping address! Please call our Customer Service team for assistance.

Yes, you can change your shipping address! Please call our Customer Service team for assistance.

Can I change my shipping address?

If you missed your delivery, contact your nominated carrier (e.g., TOLL, AusPost, or TNT) to arrange a pickup from your local depot.

If you missed your delivery, contact your nominated carrier (e.g., TOLL, AusPost, or TNT) to arrange a pickup from your local depot.&#xA0;

I missed my order delivery, now what?

Shipping costs vary based on the product. Dangerous goods typically incur higher fees than non-dangerous items. Additionally, if you're in regional Australia, shipping costs may increase due to limited carrier options and inland locations.

Shipping costs vary based on the product. Dangerous goods typically incur higher fees than non-dangerous items. Additionally, if you&apos;re in regional Australia, shipping costs may increase due to limited carrier options and inland locations.&#xA0;

How much will shipping cost to my address?

Following these steps will ensure a smooth process for addressing the issue with your damaged product.

<ol start="1" type="1"><li>Assess the Damage:&#xA0;&#xA0;Check if the item meets the consumer guarantee of acceptable quality.<ul><li id="isPasted">Fit for its intended purpose.</li><li>Safe, durable, and free from defects.</li><li>Acceptable in appearance&#xA0;</li></ul></li><li>Document the Damage:<ul type="square"><li>Take clear photos of the damaged item for your records.</li></ul></li><li>Review Return Options:<ul type="circle"><li>Visit the <a href="https://cdn.shopify.com/s/files/1/0587/1749/files/ReturnAuthorisationForm.pdf?v=1712193312">Return Authorisation</a> page on the iTechworld website for guidance on returning the item and to understand who is responsible for return costs. Have your sales order number handy for faster visibility.</li></ul></li><li>Contact Customer Service:<ul type="circle"><li>Contact iTechworld customer support at<a href="tel:0894727200" title="Click to call our contact number">&#xA0;(08) 9472 7200</a> to initiate the return process and discuss your refund, repair, or replacement options.</li></ul></li><li>Return the Item:<ul type="circle"><li>Follow the instructions provided by customer service for returning the damaged item.</li></ul></li></ol>&#xA0;Following these steps will ensure a smooth process for addressing the issue with your damaged product.

Damaged in Transit Policy

Shipping Methods & Costs:. We offer a wide variety of shipping options to suit your needs. Shipping costs will be calculated at checkout based on your location and selected shipping method. Please note that surcharges for dangerous goods may apply. P

Shipping Methods &amp; Costs:We offer a wide variety of shipping options to suit your needs. Shipping costs will be calculated at checkout based on your location and selected shipping method. Please note that surcharges for dangerous goods may apply.Processing Time:Orders are typically processed within 1-3 business days. Once your order has shipped, you will receive a confirmation email and tracking information. However, during sales periods, processing may take a little longer. If you have any questions or concerns about the estimated delivery time for your order, please don&#x2019;t hesitate to contact our customer service team.Delivery Time:Delivery times will vary based on your location and the selected shipping method. Generally, your order should arrive within 3-7 business days after processing. &#xA0;However, due to increased demand and volume, shipping may take longer during our sales periods in June (EOFY) and November (Black Friday).Order Tracking:Once your order has been shipped, you will receive an email with tracking information to monitor your delivery status.Issues with Delivery:If you experience any issues with your order or delivery, please contact our customer service team at<a href="tel:0894727200" title="Click to call our contact number">&#xA0;(08) 9472 7200</a> or <a href="mailto:service@itechworld.com.au">service@itechworld.com.au</a>, and we&apos;ll be happy to assist you.&#xA0;

Shipping Policy

iTechworld

Shipping

Can I charge an iTechworld battery and use it at the same time?

Can I use my iTechworld battery under the bonnet?

Is my iTechworld battery waterproof?

What should I set my charging voltages to?

I have a charger not suited for lithium; will it work with my battery?

Which non-lithium profile should I set my charger to?

Can I connect my iTechworld battery to a non-lithium battery?

Can I connect my iTechworld batteries in parallel?

Can I connect my iTechworld batteries in series?

Can I mount my iTechworld battery on its side?

Can my iTechworld battery start a vehicle?

How do I store my iTechworld battery?

Can I use a low-current trickle charger on an iTechworld battery?

I don’t have an MPPT solar charge controller - will this charge your batteries?

Does iTechworld stock 24V batteries?

I just received my iTechworld battery - is it fully charged?

My iTechworld battery is flat/unresponsive

My battery goes into Safe Mode under load

My iTechworld battery will not charge to 13.5V

My iTechworld battery will charge up to over 14V but drops when disconnected

My iTechworld battery is self-discharging

My battery's case has warped/distorted

My battery doesn't work well in my battery box

Bringing a battery out of Safe Mode

Lithium Batteries

Can a portable power station run a 12V fridge?

How long will my power station stay charged?

What are the benefits of a portable power station over a generator?

How do I charge my power station?

Can I use it during a power outage at home?

Can I use it all the way to 0%?

Can I plug it into my caravan's 240V input?

What size solar panel should I use with my power station?

Can I charge it from an Anderson plug?

How long does it take to charge?

Can it power my CPAP machine?

Is there any installation required?

Can I charge and discharge from the power station at the same time?

Can the battery packs of my power station be replaced at the end of their lifespan?

Can I use a non-iTechworld solar panel to charge my power station?

Can I connect my power station to my existing DCDC charger?

What's the difference between a power station and a battery box?

Can I replace my small generator with an iTechworld power station?

My power station will not charge via solar

My DCDC charger doesn't recognise the power station

My power station does not run my fridge as long as I expected

My power station no longer charges to 100%, or drops to 0% prematurely

My power station charges at a lower wattage than my panel is rated for

My inverter only runs for around 6 hours

Power Stations

My panel isn't producing enough amps

My panel's controller isn't turning on

How do I clean my solar panels?

Will my panel work when it's cloudy?

What battery do I need for my solar setup?

Can I charge with my solar panels partially shaded?

Solar Troubleshooting

What is MPPT and how does it work?

Why do I need a regulator?

My MPPT/solar controller is not turning on

My load terminals/USB ports aren't outputting power

Solar Controllers

Solar

My inverter won't turn on/light up

My inverter beeps/faults when turned on or under load

My inverter won't run a load that it should be rated for

My remote control doesn't turn my inverter on

My remote control doesn't light up but still turns the inverter on

My inverter is making a loud vibrating noise when under load

Inverters

What battery types does an iTechworld DCDC charger support?

Does an iTechworld DCDC charger have a solar input?

Is an iTechworld DCDC charger waterproof?

Can I mount an iTechworld DCDC charger under the bonnet?

Can I use my existing Anderson plugs with an iTechworld DCDC charger?

I would rather keep my solar setup separate, will that be an issue?

Can I use a non-iTechworld solar panel with an iTechworld DCDC charger?

My DCDC charger is not lighting up or turning on

My DCDC charger is lighting up but not outputting power from the alternator

My DCDC charger is lighting up but not outputting power from my solar panel

I'm not getting the expected amperage from the DCDC charger

My DCDC charger is discharging my cranking/starting battery too far

My DCDC charger is interfering with my vehicle's radio

My DCDC charger is making a 'clicking' sound

I can't change the battery charging profile on my DCDC charger

My solar panel does not appear to engage the DCDC charger

My DCDC charger is powering up, but not charging

I am not getting the expected amperage from my DCDC charger

My DCDC charger is discharging my cranking/starting battery too much

DCDC Chargers

All the lights on my charger are flashing

My charger isn't outputting its rated amps

My AC charger isn't lighting up at all

My charger is making a loud vibrating noise when outputting power

AC Chargers

Battery Chargers

Will it ruin the computer in my vehicle?

What jump starter do I need?

Will an iTechworld jump starter run my 12V fridge?

Do any of your jump starters have a regulated 12V output?

Will an iTechworld jump starter charge my mobile devices?

Will an iTechworld jump starter run my CPAP machine?

Can an iTechworld jump starter bring an iTechworld battery out of Safe Mode?

Do you have a waterproof jump starter?

Do any of your jump starters support 'pass-through' charging?

Are your jump starters going to be compatible with my vehicle's computer?

My jump starter isn't running my 12V devices for as long as I'd like

My iTechworld jump starter didn't start my car

My jump starter's torch won't turn on

My iTECH2000A won't run my fridge

My iTECH2000A doesn't hold it's charge

My JS60/JS80 won't run my 12V device

My JS60/JS80 isn't charging from 240V

My iTECH2000A doesn't run my devices as long as my JS60/JS80

The countdown on my iTECH2000A cuts off prematurely

How should I maintain my jump starter?

Jump Starters

Will an inverter generator run a refrigerator?

How many hours can you run an inverter generator?

How should I transport my generator?

Can I continuously run my generator?

Can I start my generator with appliances connected?

Can I shut down my generator with appliances connected?

Where should I operate my generator?

How should I clean my generator?

Do I need to ground my generator?

Do I have to regularly operate my generator?

Inverter Generator Troubleshooting

Inverter Generators

What is a solar generator?

How does a solar generator work?

Solar Generators

Generators

12.28kWh Off Grid System PRO

240Ah Lithium Caravan Kit

360Ah Lithium Caravan Kit PRO

480Ah Lithium Caravan Kit Elite

100SS Behind the Seat Kit

200SS Complete Slimline 4WD Kit

Complete Lithium 4WD Kit

Complete Lithium Caravan Kit

iTECHBM500 Battery Monitor

Control Hub Kit

DCDC40 Charger Wiring Kit

Lithium 4WD Kit

Platinum Lithium Caravan Kit

Wiring Diagrams

Complete Kits

How do I use my iTECHBM500?

I'm not sure I've connected my iTECHBM500 correctly

The percentage reading doesn't match the voltage

The voltage increases, but the percentage does not

The voltage decreases, but the percentage does not

Why do you not supply a cable from the shunt to the battery?

My iTECHBM500 shows the battery icon to be empty even though there is a high voltage in the battery