Damaged in Transit PolicyUpdated 2 months ago

1. Assess the Damage:  Check if the item meets the consumer guarantee of acceptable quality.
   • Fit for its intended purpose.
   • Safe, durable, and free from defects.
   • Acceptable in appearance 
2. Document the Damage:
   • Take clear photos of the damaged item for your records.
3. Review Return Options:
   • Visit the Return Authorisation page on the iTechworld website for guidance on returning the item and to understand who is responsible for return costs. Have your sales order number handy for faster visibility.
4. Contact Customer Service:
   • Contact iTechworld customer support at (08) 9472 7200 to initiate the return process and discuss your refund, repair, or replacement options.
5. Return the Item:
   • Follow the instructions provided by customer service for returning the damaged item.

Following these steps will ensure a smooth process for addressing the issue with your damaged product.