<a href="https://itechworld.com.au/a/returns" rel="noopener noreferrer" target="_blank">Returns &amp; Exchanges Portal HERE</a>

Returns & Exchanges Portal

We want you to be completely happy with your iTechworld purchase, which is why we offer a 30-day return policy for change-of-mind purchases. If, for any reason, you are not satisfied with your purchase, you can return the product for a store credit.

We want you to be completely happy with your iTechworld purchase, which is why we offer a 30-day return policy for change-of-mind purchases.If, for any reason, you are not satisfied with your purchase, you can return the product for a store credit. Please note that refunds are not available for change-of-mind purchases. To qualify for the return, the product must be returned to us within 30 days of the dispatch date and in its original undamaged packaging, including all accessories.&#xA0;A small 10% restocking fee applies for items returned in the original packaging, and a 30% restocking fee applies for items returned without the original packaging or accessories. To receive the store credit, you will need to cover the cost of the return shipping.&#xA0;Once we receive the product and confirm that everything is in good condition, we will issue you a store credit for the amount you paid for the product, less any initial delivery charges.&#xA0;&#xA0;

30 day change of mind guarantee

Before you send anything back, please double-check that the product is faulty. If you're unsure, no worries—contact our friendly tech support team, and we'll help you diagnose the issue. All items incur a 10% restocking fee. If items are returned wit

<ol id="isPasted" start="1" type="1"><li style="font-size: 16px;">Enter your order number and email in the appropriate fields on the <a href="https://itechworld.com.au/a/returns" rel="noopener noreferrer" target="_blank">Returns &amp; Exchanges portal</a>. Press &#x201C;Find My Order&#x201D;.</li><li style="font-size: 16px;">Select the items you wish to return or exchange.</li><li style="font-size: 16px;">After pressing &#x201C;Next&#x201D;, select the reason(s) for your return or exchange, then press &#x201C;Next&#x201D; again.</li><li style="font-size: 16px;">Search for your desired product or browse our store for your exchange, then press &#x201C;View Summary&#x201D; once done. &#xA0;Review your return request summary.</li><li style="font-size: 16px;">Press &#x201C;Confirm&#x201D; once you have checked that all information is correct.</li><li style="font-size: 16px;">Select the return resolution that is most suitable for you, and press &#x201C;Next&#x201D;. Your request will have been received, and you will receive an RMA number for future reference.</li><li style="font-size: 16px;">Once your request has been received, Customer Support will approve it. Once approved, you will receive a payment option for a return label via AusPost, though you can alternatively use another courier or bring it in-store.</li></ol>Before you send anything back, please double-check that the product is faulty. If you&apos;re unsure, no worries&#x2014;contact our friendly tech support team, and we&apos;ll help you diagnose the issue.All items incur a 10% restocking fee. If items are returned with missing accessories or instructions, fees of up to 30% could be incurred.&#xA0;We understand things can change, and you may have to alter your plans. If you change your mind, you have made the wrong choice or just want to return your item for store credit, you can do so. You have up to 30 days to return a product. We will not issue store credits for products older than 30 days.&#xA0; - Products returned in brand new condition with original packaging, accessories, instructions and no signs of use will incur a 10% restocking fee.&#xA0;- Products returned without the original packaging or without the accessories or without the instructions or with signs of use will incur a 30% restocking fee.&#xA0;- All products returned for a store credit that are older than 30 days will be returned to you unhandled.&#xA0;- Modified products are not eligible for a store credit.&#xA0; Please note that the customer is responsible for return shipping for generator returns. We&apos;re happy to help you arrange return freight through the major freight companies; email us at <a href="mailto:service@itechworld.com.au" target="_new">service@itechworld.com.au</a> for more details and quotes.We appreciate your business and are here to help in any way we can!

Return Policy

At iTechworld, we want you to be completely satisfied with your purchase. That's why we offer a 30-day exchange policy for change-of-mind purchases. If the product has been opened and it has been over 30 days, there will be a 10% restocking fee. If t

At iTechworld, we want you to be completely satisfied with your purchase. That&apos;s why we offer a 30-day exchange policy for change-of-mind purchases.If the product has been opened and it has been over 30 days, there will be a 10% restocking fee. If the product has been installed, or is missing any components upon return, there will be a 30% restocking fee.&#xA0;<ol start="1" type="1"><li style="font-size: 16px;">Enter your order number and email in the appropriate fields on the <a href="https://itechworld.com.au/a/returns" rel="noopener noreferrer" target="_blank">Returns &amp; Exchanges portal</a>. Press &#x201C;Find My Order&#x201D;.</li><li style="font-size: 16px;">Select the items you wish to return or exchange.</li><li style="font-size: 16px;">After pressing &#x201C;Next&#x201D;, select the reason(s) for your return or exchange, then press &#x201C;Next&#x201D; again.</li><li style="font-size: 16px;">Search for your desired product or browse our store for your exchange, then press &#x201C;View Summary&#x201D; once done. &#xA0;Review your exchange request summary.</li><li style="font-size: 16px;">Press &#x201C;Confirm&#x201D; once you have checked that all information is correct.</li><li style="font-size: 16px;">Select the return resolution that is most suitable for you, and press &#x201C;Next&#x201D;. Your request will have been received, and you will receive an RMA number for future reference.</li><li style="font-size: 16px;">Once your request has been received, Customer Support will approve it. Once approved, you will receive a payment option for a return label via AusPost, though you can alternatively use another courier or bring it in-store.</li></ol>If you have any questions, please contact our team for assistance!

Exchange Policy

iTechworld

Change of Mind & Exchanges

Can I charge an iTechworld battery and use it at the same time?

Can I use my iTechworld battery under the bonnet?

Is my iTechworld battery waterproof?

What should I set my charging voltages to?

I have a charger not suited for lithium; will it work with my battery?

Which non-lithium profile should I set my charger to?

Can I connect my iTechworld battery to a non-lithium battery?

Can I connect my iTechworld batteries in parallel?

Can I connect my iTechworld batteries in series?

Can I mount my iTechworld battery on its side?

Can my iTechworld battery start a vehicle?

How do I store my iTechworld battery?

Can I use a low-current trickle charger on an iTechworld battery?

I don’t have an MPPT solar charge controller - will this charge your batteries?

Does iTechworld stock 24V batteries?

I just received my iTechworld battery - is it fully charged?

My iTechworld battery is flat/unresponsive

My battery goes into Safe Mode under load

My iTechworld battery will not charge to 13.5V

My iTechworld battery will charge up to over 14V but drops when disconnected

My iTechworld battery is self-discharging

My battery's case has warped/distorted

My battery doesn't work well in my battery box

Bringing a battery out of Safe Mode

Lithium Batteries

Can a portable power station run a 12V fridge?

How long will my power station stay charged?

What are the benefits of a portable power station over a generator?

How do I charge my power station?

Can I use it during a power outage at home?

Can I use it all the way to 0%?

Can I plug it into my caravan's 240V input?

What size solar panel should I use with my power station?

Can I charge it from an Anderson plug?

How long does it take to charge?

Can it power my CPAP machine?

Is there any installation required?

Can I charge and discharge from the power station at the same time?

Can the battery packs of my power station be replaced at the end of their lifespan?

Can I use a non-iTechworld solar panel to charge my power station?

Can I connect my power station to my existing DCDC charger?

What's the difference between a power station and a battery box?

Can I replace my small generator with an iTechworld power station?

My power station will not charge via solar

My DCDC charger doesn't recognise the power station

My power station does not run my fridge as long as I expected

My power station no longer charges to 100%, or drops to 0% prematurely

My power station charges at a lower wattage than my panel is rated for

My inverter only runs for around 6 hours

Power Stations

My panel isn't producing enough amps

My panel's controller isn't turning on

How do I clean my solar panels?

Will my panel work when it's cloudy?

What battery do I need for my solar setup?

Can I charge with my solar panels partially shaded?

Solar Troubleshooting

What is MPPT and how does it work?

Why do I need a regulator?

My MPPT/solar controller is not turning on

My load terminals/USB ports aren't outputting power

Solar Controllers

Solar

My inverter won't turn on/light up

My inverter beeps/faults when turned on or under load

My inverter won't run a load that it should be rated for

My remote control doesn't turn my inverter on

My remote control doesn't light up but still turns the inverter on

My inverter is making a loud vibrating noise when under load

Inverters

What battery types does an iTechworld DCDC charger support?

Does an iTechworld DCDC charger have a solar input?

Is an iTechworld DCDC charger waterproof?

Can I mount an iTechworld DCDC charger under the bonnet?

Can I use my existing Anderson plugs with an iTechworld DCDC charger?

I would rather keep my solar setup separate, will that be an issue?

Can I use a non-iTechworld solar panel with an iTechworld DCDC charger?

My DCDC charger is not lighting up or turning on

My DCDC charger is lighting up but not outputting power from the alternator

My DCDC charger is lighting up but not outputting power from my solar panel

I'm not getting the expected amperage from the DCDC charger

My DCDC charger is discharging my cranking/starting battery too far

My DCDC charger is interfering with my vehicle's radio

My DCDC charger is making a 'clicking' sound

I can't change the battery charging profile on my DCDC charger

My solar panel does not appear to engage the DCDC charger

My DCDC charger is powering up, but not charging

I am not getting the expected amperage from my DCDC charger

My DCDC charger is discharging my cranking/starting battery too much

DCDC Chargers

All the lights on my charger are flashing

My charger isn't outputting its rated amps

My AC charger isn't lighting up at all

My charger is making a loud vibrating noise when outputting power

AC Chargers

Battery Chargers

Will it ruin the computer in my vehicle?

What jump starter do I need?

Will an iTechworld jump starter run my 12V fridge?

Do any of your jump starters have a regulated 12V output?

Will an iTechworld jump starter charge my mobile devices?

Will an iTechworld jump starter run my CPAP machine?

Can an iTechworld jump starter bring an iTechworld battery out of Safe Mode?

Do you have a waterproof jump starter?

Do any of your jump starters support 'pass-through' charging?

Are your jump starters going to be compatible with my vehicle's computer?

My jump starter isn't running my 12V devices for as long as I'd like

My iTechworld jump starter didn't start my car

My jump starter's torch won't turn on

My iTECH2000A won't run my fridge

My iTECH2000A doesn't hold it's charge

My JS60/JS80 won't run my 12V device

My JS60/JS80 isn't charging from 240V

My iTECH2000A doesn't run my devices as long as my JS60/JS80

The countdown on my iTECH2000A cuts off prematurely

How should I maintain my jump starter?

Jump Starters

Will an inverter generator run a refrigerator?

How many hours can you run an inverter generator?

How should I transport my generator?

Can I continuously run my generator?

Can I start my generator with appliances connected?

Can I shut down my generator with appliances connected?

Where should I operate my generator?

How should I clean my generator?

Do I need to ground my generator?

Do I have to regularly operate my generator?

Inverter Generator Troubleshooting

Inverter Generators

What is a solar generator?

How does a solar generator work?

Solar Generators

Generators

How do I use my iTECHBM500?

I'm not sure I've connected my iTECHBM500 correctly

The percentage reading doesn't match the voltage

The voltage increases, but the percentage does not

The voltage decreases, but the percentage does not

Why do you not supply a cable from the shunt to the battery?

My iTECHBM500 shows the battery icon to be empty even though there is a high voltage in the battery