<a href="https://itechworld.com.au/a/returns/warranty" rel="noopener noreferrer" target="_blank">Warranty Portal HERE</a>

Warranty Portal

At iTechworld, we stand behind our products and offer a 12-month warranty from the date of purchase (unless otherwise stated). We're committed to ensuring you receive products free from materials and/or workmanship defects. We're proud to back our pr

At iTechworld, we stand behind our products and offer a 12-month warranty from the date of purchase (unless otherwise stated).&#xA0;We&apos;re committed to ensuring you receive products free from materials and/or workmanship defects. We&apos;re proud to back our products with a warranty extending beyond your Australian Consumer Law rights. If you need to return a product, we&apos;re happy to provide Australia Post return labels and quotes on freight from the major freight companies.&#xA0;We want you to be completely satisfied with your purchase, so it&apos;s important to note that the warranty doesn&apos;t cover damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disasters, or other external causes, or damage caused by operating the equipment in a manner other than that described in the instructions.&#xA0;For products within warranty, although we take every measure to ensure your product arrives ready to use, sometimes it doesn&apos;t work out that way. We have a full support team to get your product up and running, who will go through the following procedure: - Testing time is approximately 1-5 business days.- If the product has a minor fault, we&apos;ll repair the unit and send it back to you.- If the product is unrepairable, we&apos;ll replace the unit and send it back to you.- If the product has water damage, is modified, or has signs of misuse, you will be quoted on repair work. Water damage and misuse are not covered under warranty. We will not conduct any work until you have reviewed and paid the quote.&#xA0;- If the product has no fault, you may be charged a $100 technician&apos;s fee and return shipping back to the sender for the futile return of a product.&#xA0; For products out of warranty, we still offer the following support:- Testing time is approximately 4-7 business days.- We will assess your returned product and send you a quote for repair via email.- We will not conduct any work until you have reviewed and paid the quote.- We will not work on modified products that are out of warranty.- If the product has no fault, you may be charged a $100 technician&apos;s fee and return shipping back to the sender for the futile return of a product.&#xA0; To start a warranty claim, simply follow our procedure, which is detailed <a href="https://itechworld.com.au/a/returns/warranty" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;&#xA0;

Warranty Policy

At iTechworld, we stand behind our products and offer a 12-month warranty from the date of purchase (unless otherwise stated). We're committed to ensuring you receive products free from defects in materials and/or workmanship, and we're proud to back

At iTechworld, we stand behind our products and offer a 12-month warranty from the date of purchase (unless otherwise stated). We&apos;re committed to ensuring you receive products free from defects in materials and/or workmanship, and we&apos;re proud to back up our products with a warranty that&apos;s in addition to your rights under the Australian Consumer Law.&#xA0;If you need to return a product, we&apos;re happy to help with Australia Post return labels and quotes on freight via the major freight companies.We want to ensure your complete satisfaction with your purchase, so it&apos;s important to note that the warranty doesn&apos;t cover damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disasters, or other external causes, or damage caused by operating the equipment in a manner other than that described in the instructions.&#xA0;The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance).&#xA0; To start a warranty claim, follow our procedure <a href="https://itechworld.com.au/a/returns/warranty" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;&#xA0;

How do I lodge a warranty claim?

At iTechworld, we strive to ensure you have the best shopping experience possible. We want to ensure you know our terms and conditions, which act as a contract between you and iTechworld, in compliance with the Australian Consumer Law. We promise to

At iTechworld, we strive to ensure you have the best shopping experience possible. We want to ensure you know our terms and conditions, which act as a contract between you and iTechworld, in compliance with the Australian Consumer Law. We promise to keep the terms and conditions fair and transparent, and we will work with you to agree if you require any variations. You fully accept our terms and conditions by purchasing an item from us. If you do happen to notice any errors or omissions in our item listings, please let us know, and we&apos;ll be happy to correct them before dispatch.&#xA0;If you&apos;re buying an item for resale, we kindly ask that you notify us in writing.&#xA0;Our price-beat guarantee is another way to ensure you get the best deal. If you find an identical item advertised on our website at a lower price elsewhere, let us know before you make your purchase, and we&apos;ll beat it! Please note that second-hand marketplaces are not covered by our price-beat guarantee.We take pride in the quality of our products, and any modifications will void the warranty. When your package arrives, please check that all parts and accessories are included. If anything is missing, let us know within 30 days of receiving your order, and we&apos;ll work to make it right. Unfortunately, we won&apos;t be able to replace missing parts after that time period has elapsed.We appreciate your business and look forward to providing you with excellent service and products!All warranties are covered by iTechworld, and we comply fully with Australian Consumer Law. More details <a href="https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees">here</a>.&#xA0;&#xA0;

Website T&C

iTechworld

Warranty Support & Other Returns

Can I charge an iTechworld battery and use it at the same time?

Can I use my iTechworld battery under the bonnet?

Is my iTechworld battery waterproof?

What should I set my charging voltages to?

I have a charger not suited for lithium; will it work with my battery?

Which non-lithium profile should I set my charger to?

Can I connect my iTechworld battery to a non-lithium battery?

Can I connect my iTechworld batteries in parallel?

Can I connect my iTechworld batteries in series?

Can I mount my iTechworld battery on its side?

Can my iTechworld battery start a vehicle?

How do I store my iTechworld battery?

Can I use a low-current trickle charger on an iTechworld battery?

I don’t have an MPPT solar charge controller - will this charge your batteries?

Does iTechworld stock 24V batteries?

I just received my iTechworld battery - is it fully charged?

My iTechworld battery is flat/unresponsive

My battery goes into Safe Mode under load

My iTechworld battery will not charge to 13.5V

My iTechworld battery will charge up to over 14V but drops when disconnected

My iTechworld battery is self-discharging

My battery's case has warped/distorted

My battery doesn't work well in my battery box

Bringing a battery out of Safe Mode

Lithium Batteries

Can a portable power station run a 12V fridge?

How long will my power station stay charged?

What are the benefits of a portable power station over a generator?

How do I charge my power station?

Can I use it during a power outage at home?

Can I use it all the way to 0%?

Can I plug it into my caravan's 240V input?

What size solar panel should I use with my power station?

Can I charge it from an Anderson plug?

How long does it take to charge?

Can it power my CPAP machine?

Is there any installation required?

Can I charge and discharge from the power station at the same time?

Can the battery packs of my power station be replaced at the end of their lifespan?

Can I use a non-iTechworld solar panel to charge my power station?

Can I connect my power station to my existing DCDC charger?

What's the difference between a power station and a battery box?

Can I replace my small generator with an iTechworld power station?

My power station will not charge via solar

My DCDC charger doesn't recognise the power station

My power station does not run my fridge as long as I expected

My power station no longer charges to 100%, or drops to 0% prematurely

My power station charges at a lower wattage than my panel is rated for

My inverter only runs for around 6 hours

Power Stations

My panel isn't producing enough amps

My panel's controller isn't turning on

How do I clean my solar panels?

Will my panel work when it's cloudy?

What battery do I need for my solar setup?

Can I charge with my solar panels partially shaded?

Solar Troubleshooting

What is MPPT and how does it work?

Why do I need a regulator?

My MPPT/solar controller is not turning on

My load terminals/USB ports aren't outputting power

Solar Controllers

Solar

My inverter won't turn on/light up

My inverter beeps/faults when turned on or under load

My inverter won't run a load that it should be rated for

My remote control doesn't turn my inverter on

My remote control doesn't light up but still turns the inverter on

My inverter is making a loud vibrating noise when under load

Inverters

What battery types does an iTechworld DCDC charger support?

Does an iTechworld DCDC charger have a solar input?

Is an iTechworld DCDC charger waterproof?

Can I mount an iTechworld DCDC charger under the bonnet?

Can I use my existing Anderson plugs with an iTechworld DCDC charger?

I would rather keep my solar setup separate, will that be an issue?

Can I use a non-iTechworld solar panel with an iTechworld DCDC charger?

My DCDC charger is not lighting up or turning on

My DCDC charger is lighting up but not outputting power from the alternator

My DCDC charger is lighting up but not outputting power from my solar panel

I'm not getting the expected amperage from the DCDC charger

My DCDC charger is discharging my cranking/starting battery too far

My DCDC charger is interfering with my vehicle's radio

My DCDC charger is making a 'clicking' sound

I can't change the battery charging profile on my DCDC charger

My solar panel does not appear to engage the DCDC charger

My DCDC charger is powering up, but not charging

I am not getting the expected amperage from my DCDC charger

My DCDC charger is discharging my cranking/starting battery too much

DCDC Chargers

All the lights on my charger are flashing

My charger isn't outputting its rated amps

My AC charger isn't lighting up at all

My charger is making a loud vibrating noise when outputting power

AC Chargers

Battery Chargers

Will it ruin the computer in my vehicle?

What jump starter do I need?

Will an iTechworld jump starter run my 12V fridge?

Do any of your jump starters have a regulated 12V output?

Will an iTechworld jump starter charge my mobile devices?

Will an iTechworld jump starter run my CPAP machine?

Can an iTechworld jump starter bring an iTechworld battery out of Safe Mode?

Do you have a waterproof jump starter?

Do any of your jump starters support 'pass-through' charging?

Are your jump starters going to be compatible with my vehicle's computer?

My jump starter isn't running my 12V devices for as long as I'd like

My iTechworld jump starter didn't start my car

My jump starter's torch won't turn on

My iTECH2000A won't run my fridge

My iTECH2000A doesn't hold it's charge

My JS60/JS80 won't run my 12V device

My JS60/JS80 isn't charging from 240V

My iTECH2000A doesn't run my devices as long as my JS60/JS80

The countdown on my iTECH2000A cuts off prematurely

How should I maintain my jump starter?

Jump Starters

Will an inverter generator run a refrigerator?

How many hours can you run an inverter generator?

How should I transport my generator?

Can I continuously run my generator?

Can I start my generator with appliances connected?

Can I shut down my generator with appliances connected?

Where should I operate my generator?

How should I clean my generator?

Do I need to ground my generator?

Do I have to regularly operate my generator?

Inverter Generator Troubleshooting

Inverter Generators

What is a solar generator?

How does a solar generator work?

Solar Generators

Generators

How do I use my iTECHBM500?

I'm not sure I've connected my iTECHBM500 correctly

The percentage reading doesn't match the voltage

The voltage increases, but the percentage does not

The voltage decreases, but the percentage does not

Why do you not supply a cable from the shunt to the battery?

My iTECHBM500 shows the battery icon to be empty even though there is a high voltage in the battery